We are committed to providing better-than-expected technical support. We realize that every church is different, so our support team goes the extra mile in helping you get the information and analysis you need from Excellerate. We will even customize reports and views for you that are specific to how your church operates. We want to make sure Excellerate continues to help your church operate at its best.
The first three months of the Standard Support Plan is included free with the purchase of Excellerate. After that, you have the option of renewing support.
If you have a support plan, Contact us here. Need a support plan? – See our plans here.
Remote support
- Window users – Download AnyDesk remote support utility here
- Mac users – Download AnyDesk remote support utility here
- Click here for the alternate method
Excellerate – Common support articles
- iDPRT Printer settings for check-in
- Installing the Desktop Church Management Software
- Multiple computers using Excellerate Desktop over your network
- Adding a logo to contribution statements
- Set up Texting in Excellerate
- Deleting Members
- Setting up multiple check-in stations
- Sending Emails from Excellerate
- Missing Report Styles
- Allow Multiple Computers to Access Excellerate
Excellerate – Desktop solution videos
- Watch all of the things Excellerate can do for your church
- How to retain more visitors with better follow-up and marketing
- How to easily track contributions and print statements
- How to work smarter, help people take their next step, and more…
- How to effectively manage your small groups
- How to streamline your child check-in process
Excellerate – User Manuals
Excellerate – Latest versions
- Download the latest versions by logging into your customer portal here
- Excellerate Church Management - Version 5.1.55
Excellerate Check-In - Version 5.2.23 - Excellerate Release Notes