We are committed to providing better-than-expected technical support. We realize that every church is different, so our support team goes the extra mile in helping you get the information and analysis you need from Excellerate. We will even customize reports and views for you that are specific to how your church operates. We want to make sure Excellerate continues to help your church operate at its best.
The first three months of the Standard Support Plan is included free with the purchase of Excellerate. After that, you have the option of renewing support.
Basic Support plan includes:
– Answering questions or walking you through aspects of the program
– Remote support allows us to walk you through any area on your own computer screen
– Solving technical problems relating to the software
– Offer as much help as possible with non-software related issues
– Eligible for on-site training and consulting
Standard Support Plan includes:
– All of the features of Basic Support plus:
– One custom report per quarter
– Access to new releases of the latest versions of Excellerate.
– Ability to receive special beta releases for high priority code changes.
– Eligible for custom programming solutions designed specifically for your church.
Premium Support Plan includes:
– All of the features of Standard Support plus:
– Unlimited custom reports and views
Our support staff is available to take your calls Mon-Fri 9AM to 5PM (CST) at 901-754-0315.
Or, you can email our support staff at firstname.lastname@example.org